My Order Is Incorrect

We apologise for any inconvenience caused. If your order is incorrect, please contact our customer support team at enquiries@minervalashes.com.


You can reach them through our website's contact form or the provided customer support email. Kindly provide the following when getting in touch:

Your order number and invoice details of the incorrect
item/s

Image of all the items received in your parcel

Image of the mailbag and clip bag received with your parcel

A member of our support team will gladly assist you in
resolving the issue promptly.

 

 

Return and Exchange

We want you to be satisfied with your purchase. If you wish to return or exchange an item, please follow our hassle-free return process.
Here's how:

   - Items must be
returned within [X number of days] of delivery, unused, and in their original
packaging.

   - Contact our
customer support team at enquiries@minervalashes.com to initiate the
return/exchange process.

   - Our team will
guide you through the necessary steps and provide a return shipping label (if
applicable).

   - Once we receive
the returned item and verify its condition, we will process your refund or
exchange accordingly.

 

My item has arrived damaged/faulty

We apologise for the inconvenience and will make it right.
If your item has arrived damaged or faulty, please follow these steps:

Contact our customer support team immediately at enquiries@minervalashes.com
and 

  • Provide your order number and
    description of the issue
  • Photo or video of
    damaged or faulty items
  • Photo or video of
    damage to your packaging
  • Photo showing the
    delivery label attached to your mailbag

Our team will assess the situation and resolve it as soon as possible.

In most cases, we will offer a replacement or a refund for thedamaged/faulty item.

 

A Product I Want is Out Of Stock

If the product you want is out of stock, our website has a. ‘notify me when in stock’ option.

However, we restock our products regularly, so please check back on our website or subscribe to our newsletter to be notified when the product becomes available again.

If you need the item on a specific date and want to know when it will be available, you can contact us at enquiries@minervalashes.com
to inquire about the estimated restocking date for the specific item.

 Remember, our customer support team is here to assist you with any concerns or questions. Feel free to contact us; we'll be delighted to help!

How To use

Step 1: Prepare your natural lashes. Before applying eyelashes, ensure that your natural lashes are clean, dry, and free of any mascara or other eye makeup.

Step 2: Measure and trim the lashes if the lashes are longer than your eye shape. Use a small scissors to trim them from the outer corner.

Step 3: Apply lash adhesive (lash glue). Using a small amount of lash adhesive, apply a thin layer along the band of the lashes. Allow the adhesive to become tacky for about 30 seconds.

 Step 4: Using a pair of tweezers, hold the lashes from the middle rather than the ends and gently place the lashes as close to your natural lash line as possible.

 Step 5: Gently press the lash extension onto your lash line using the tweezers or your fingertips. Allow the adhesive to dry completely.

 Step 6: Apply a coat of mascara to blend your natural and lash extensions together to create a seamless look.

 Step 7: Once the lashes are applied, check for any gaps between the lash extensions and your natural lash line. If needed, use the tip of your tweezers to press them closer together.

 Step 8: When you're ready to remove the lash extensions, gently peel them off, starting from the outer corner, and pulling them parallel to your natural lash line. Afterwards, clean any remaining glue from the lashes using a gentle makeup remover. Store your lashes in their original packaging to maintain their shape for future use.

 

 

 

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at enquires@minervalashes.com

Other inquiries? Let's chat.

Contact Us Via Whatsapp +2349063622236